Research

ObamaCare Online Exchanges: Unknown And Offline

Since The ObamaCare Exchanges Went Live, The Obama Administration Is Clueless On How Many People Have Signed Up

Obama Has No Clue How Many People Have Enrolled In The ObamaCare Exchanges Since They Opened For Business On October 1. “President Obama doesn’t know how many people have signed up for health care insurance since the marketplaces created by his health care law opened on Oct. 1, he said in an interview released Saturday.” (Jennifer Epstein, “Obama Doesn’t Know Number Of People Who’ve Gotten Insurance Through Exchanges,” Politico, 10/5/13)

  • Obama: “Well, I Don’t Have The Numbers Yet.” JULIE PACE: “How many people have actually signed up for insurance this week? OBAMA: “Well, I don’t have the numbers yet.” (President Barack Obama, Interview With The Associated Press’ Julie Pace, Washington, D.C., 10/5/13)

Yesterday, Obama’s Treasury Secretary Jack Lew Refused To Discuss The Number Of ObamaCare Enrollees. WALLACE:  “I’m going to ask one last time because, forgive me sir because you haven’t answered it. Do you not know how many people have signed up which would seem to indicate another major software glitch or is it that the number is embarrassingly small?” LEW:  “Chris, our metrics for this week was could people get online, get the information to make an informed decision. They have been getting that information. We are confident they will make the decision, they have six months to make the decision.” WALLACE:  “So, you do you not know or is it that the number is small?” LEW:  “It’s obviously not my primary area of responsibility, so my knowing or not knowing is not important.” (Fox News Sunday With Chris Wallace, 10/6/13)

White House Press Secretary Jay Carney: “So I Don’t Have Specific Data For You. What I Can Tell Is It Is Irrefutable That There Is Not Great Interest.” CARNEY: “I think you’ve gotten broad numbers about the general interest in the Affordable Care Act site, healthcare.gov, as well as the remarkable interest expressed by callers to the 800 number.  We’re in the stage of — I think we’re day three or day four of a 182-day, roughly, process.  So I don’t have specific data for you.  What I can tell you is it is irrefutable that there is not great interest.” (White House Press Secretary Jay Carney, Press Briefing, Washington D.C., 10/4/13)

  • Carney: “Again, We Don’t Have Those Figures.” CARNEY:  “Again, we don’t have those figures.  And like other government programs, we’re not going to release them minute-by-minute or day-by-day, but they’ll be collected and aggregated and put out in the kind of timeframe that is normal for this kind of program — like Medicare and Medicaid and other.” (White House Press Secretary Jay Carney, Press Briefing, Washington D.C., 10/4/13)

The Obama Administration Finally Acknowledges Software Failures As The Reason For The Glitches

“The Federal Government Acknowledged For The First Time Sunday” That It Needed To Fix ObamaCare Website Problems. “Six days into the launch of insurance marketplaces created by the new health-care law, the federal government acknowledged for the first time Sunday it needed to fix design and software problems that have kept customers from applying online for coverage.” (Christopher Weaver, Shira Ovide, and Louise Radnofsky, “Software, Design Defects Cripple Health Care Website,” The Wall Street Journal, 10/6/13)

  • “Design Changes” Were Needed. “But federal officials said Sunday the online marketplace needed design changes, as well as more server capacity to improve efficiency on the federally run exchange that serves 36 states.” (Christopher Weaver, Shira Ovide, and Louise Radnofsky, “Software, Design Defects Cripple Health Care Website,” The Wall Street Journal, 10/6/13)

“Coding Problems And Flaws” Continue To Plague The ObamaCare Website “Thwarting Consumers” From Enrolling. “The website is troubled by coding problems and flaws in the architecture of the system, according to insurance-industry advisers, technical experts and people close to the development of the marketplace. Among the technical problems thwarting consumers, according to some of those people, is the system to confirm the identities of enrollees. Troubles in the system are causing crashes as users try to create accounts, the first step before they can apply for coverage.” (Christopher Weaver, Shira Ovide, and Louise Radnofsky, “Software, Design Defects Cripple Health Care Website,” The Wall Street Journal, 10/6/13)

IT Experts Found The Site To “Be Built On A Sloppy Software Foundation.” “Information technology experts who examined the healthcare.gov website at the request of The Wall Street Journal said the site appeared to be built on a sloppy software foundation. Such a hastily constructed website may not have been able to withstand the online demand last week, they said.” (Christopher Weaver, Shira Ovide, and Louise Radnofsky, “Software, Design Defects Cripple Health Care Website,” The Wall Street Journal, 10/6/13)

Problems With ObamaCare’s Federal Exchange Website Has Triggered Problems In The ObamaCare State Exchange Websites. “The identity-checking foul-ups are also triggering problems for state-run exchanges, which rely on the federal system. The problem caused delays last week for users of MNsure, Minnesota’s exchange, as they waited for federal confirmation to create their accounts, said April Todd-Malmlov, MNsure’s executive director. She said the issue in her state was largely resolved by Friday.” (Christopher Weaver, Shira Ovide, and Louise Radnofsky, “Software, Design Defects Cripple Health Care Website,” The Wall Street Journal, 10/6/13)

Over The Weekend, The Obama Administration Took The Federal Exchange “Offline”

Politico Headline: “HHS To Take Healthcare.Gov Applications Offline This Weekend For ‘Scheduled Maintenance.’” (Brett Norman, “HHS To Take Healthcare.Gov Applications Offline This Weekend For ‘Scheduled Maintenance,’” Politico, 10/4/13)

The Decision To Take The Federal Exchange “Offline” Was Spurred By Continued Website Errors And Glitches. “The agency reports that it will take down the application section of Healthcare.gov this weekend during off-peak hours ‘for scheduled maintenance.’ In a release titled ‘Week One Success,’ the agency touts ‘sustained improvements’ to the consumer experience since the launch Tuesday, despite the ongoing and widespread prevalence of long waits and error messages greeting people around the country who are trying to use the site.” (Brett Norman, “HHS To Take Healthcare.Gov Applications Offline This Weekend For ‘Scheduled Maintenance,’” Politico, 10/4/13)

  • “HHS Has Assigned More Technicians To Work On The” Federal Exchange. “HHS has assigned more technicians to work on the system around-the-clock and added additional servers and more representatives to field phone calls, according to the release.” (Brett Norman, “HHS To Take Healthcare.Gov Applications Offline This Weekend For ‘Scheduled Maintenance,’” Politico, 10/4/13)

The Self Described National Leader Of State-Based ObamaCare Exchanges Is Off To A Rocky Start

The Washington Post Headline: “Maryland’s Health Insurance Web Site Stumbles Badly In First Days.” (Lena H. Sun, “Maryland’s Health Insurance Web Site Stumbles Badly In First Days,” The Washington Post, 10/4/13)

Maryland’s ObamaCare Exchange Website Stumbled Embarrassingly Despite Democrat Governor Martin O’Malley Promising That The State Would “Lead The Nation.” “Barely 24 hours after President Obama signed his landmark health law, Gov. Martin O’Malley promised that Maryland would ‘lead the nation’ in putting it in place. … But when Tuesday arrived, Maryland’s Web site stumbled badly. People couldn’t log on, forcing state officials to delay the opening of the exchange for four hours. Even after it opened, many frustrated users were unable to create accounts, the first step in buying coverage. All told, fewer than 100 people have managed to enroll.” (Lena H. Sun, “Maryland’s Health Insurance Web Site Stumbles Badly In First Days,” The Washington Post, 10/4/13)

  • “For Maryland, The Problems Are Embarrassing.” (Lena H. Sun, “Maryland’s Health Insurance Web Site Stumbles Badly In First Days,” The Washington Post, 10/4/13)

Maryland And Other State-Based ObamaCare Exchanges “Continue To Have Problems.” “Four days after the launch of insurance exchanges — a centerpiece of Obama’s signature health-care law — the online market­places in Maryland, several other states and the federal government continue to have problems.” (Lena H. Sun, “Maryland’s Health Insurance Web Site Stumbles Badly In First Days,” The Washington Post, 10/4/13)